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INTRODUCTION TO HOSPITALITY
- WAITRESSING

PROGRAMME OBJECTIVE
Many organisations are becoming even more customer focused than ever. Customers in a hospitality environment remember the last experience they had with their point of contact. Waiters and waitresses are more often that point of contact. Unhappy customers will always tell their story to many people.

Therefore maintaining the consistent high standard of service is the key to winning the hearts and minds of our customers in this environment.

TARGET GROUP
The course is valuable for anyone who is a waiter or waitress in a hotel, private club and restaurant where beverages and food are served to customers

TRAINING STRUCTURE
This programme is presented by an accredited trainer, experienced and qualified in corporate management and skill development training. Training is done On-the-job on site and highly practical, where, individual feedback is required. A ‘tips’ check-sheet is provided to assist participants to use daily at their workplaces.

LEARNING BENEFITS

As result of this workshop, participants will be able to:

• Appreciate the key characteristics of a successful bar/restaurant
• Know how to welcome each customer
• Service customers the correct way
• Handle the customer’s bill
• Understand the importance of presentation, hygiene and cleanliness
• Appreciate the importance of knowing the menu
• Know the liquor law
• Ensure the customer leaves very happy

DURATION
1 Day

IN-HOUSE CUSTOMISING   
This programme can be customised to suit the needs of an organisation for team/ group training.
In-house cost applies. Training outside of Port Moresby is negotiable with conditions.

INTERESTED WITH THIS COURSE?   APPLY NOW ONLINE!

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