BUSINESS COMMUNICATION SKILLS
PROGRAMME OBJECTIVE
This programme will assist people to develop into confident communicators.75-90% of a job role is communicating mainly with customers, suppliers or other staff.
PROGRAMME OBJECTIVE
This programme will assist people to develop into confident communicators.75-90% of a job role is communicating mainly with customers, suppliers or other staff.
TARGET GROUP
The programme will suit manager, supervisors and frontline staff at all levels in an organisation.
TRAINING STRUCTURE
The programme is presented by accredited trainers, experienced and qualified in corporate management and skill development training. It is highly participatory and practical. Participants will be shown the various processes, tools and techniques and then apply them in a small group exercises. There will be on-going feedback and support.
LEARNING BENEFITS
After completion of this programme, it is expected participants will have the tools and techniques to be able to;
• Identify the key elements of effective communication
• Demonstrate active listening and questioning techniques
• Use appropriate verbal and non-verbal communication skills
• Construct and present clear information; emails, letters etc.
• Identify their working style
• Communicate more effectively with others who have different communication styles
• Negotiate and achieve win/win outcomes
• Hold effective meetings
• Handle complaints effectively
• Handle conflict in communication
DURATION
2 Days
IN-HOUSE CUSTOMISING
This programme can be customised to suit the needs of an organisation for team/ group training. In-house cost applies.
Training outside of Port Moresby is negotiable with conditions.
Needing a specially prepared course for your team and company?
Get in touch by sharing your requirement(s).
