PROGRAMME OBJECTIVE
Trained and informed front-line staffs, give the first impression of your organisation and management. The programme is designed to develop effective communication and customer relationship skills, build confidence and handle customer needs more efficiently.
TARGET GROUP
For new employees, front-desk and administration staff, employees in retail and hospitality industries or anyone who deals directly with customers/ clients or other staff members.
TRAINING STRUCTURE
The programme is presented by accredited trainers, experienced and qualified in corporate management and skill development training. It is highly participatory and practical which involves individual and group exercises, discussions, on-going feed-back and support.
LEARNING BENEFITS
Learning focuses on helping participants to develop and enhance skills, knowledge and attitudes
to improve individual and team performances;
• Be able to identify and demonstrate active listening techniques
• Demonstrate effective verbal and non-verbal communication skills
• Understand different behaviours and communicating appropriately
• Understand different client needs, requirements and practices
• Ability to handle and dealing with difficult behaviour and situations
• Able to develop good communication skills with staff, customers or clients
DURATION
1 Day
IN-HOUSE CUSTOMISING
This programme can be customised to suit the needs of an organisation for team/ group training. In-house cost applies.
Training outside of Port Moresby is negotiable with conditions.
Needing a specially prepared course for your team and company?
Get in touch by sharing your requirement(s).
