PROGRAMME OBJECTIVE
This programme will assist people to develop into confident communicators.75-90% of a job role is communicating mainly with customers, suppliers or other staff.
TARGET GROUP
This programme is designed to develop skills and confidence in staff who work in an administrative role to better manage their day-to-day work. It enables employees to build good working understanding and relationships with other people in their work place.
TRAINING STRUCTURE
This programme is presented by accredited trainers, experienced and qualified in corporate management and skill development training. It is participatory and practical. It involves small group exercises; there will be on-going feedback and support.
LEARNING BENEFITS
After completion of this programme, it is expected participants will have the tools and techniques to be able to;
• Identify and demonstrate active listening techniques
• Develop appropriate verbal and non-verbal interpersonal communication skills
• Use assertiveness skills
• Identify and develop their working style
• Negotiate workload priorities and deadlines
• Identify ways to improve their personal organisation and time management
DURATION
2 Days
IN-HOUSE CUSTOMISING
This programme can be customised to suit the needs of an organisation for team/ group training. In-house cost applies.
Training outside of Port Moresby is negotiable with conditions.
Needing a specially prepared course for your team and company?
Get in touch by sharing your requirement(s).
